Apex Performance Tuning Terms & Service

Effective Date: March 23, 2026
Company: Apex Performance Garage – Performance Tuning Division

1. Overview of Services

Apex Performance Tuning (“Company”, “we”, “our”, or “us”) provides mobile mechanic services designed to diagnose, repair, and service vehicles at approved locations.

By booking a service through our Shopify booking platform, you (“Customer”, “you”) agree to the following Terms & Conditions.

2. Booking Process

Our booking process is designed to ensure accuracy, efficiency, and proper service preparation:

  1. Booking Submission
    • Customer submits a service request through our booking system with vehicle details, issue description, and preferred service location.
  2. Review & Assessment
    • A certified Apex mechanic will review the request to evaluate feasibility, scope, and service requirements.
  3. Service Location Determination
    • While customers may request a location, Apex reserves the right to approve or modify the service location if:
      • The requested location is unsafe
      • The service cannot be completed properly on-site
      • Specialized equipment or shop access is required
  4. Estimate & Service Plan (Within 24 Hours)
    • Within 24 hours, the customer will receive:
      • Service estimate (labor + projected cost range)
      • Required parts list
      • Service location confirmation or modification
      • Appointment time confirmation
  5. Deposit Request
    • A $50 deposit is required to secure the appointment.
    • The appointment is NOT confirmed until deposit is received.

3. Deposits & Payment Terms

  • The $50 deposit will be:
    • Applied toward the final service total
    • Required prior to scheduling confirmation
  • Remaining balance is due:
    • At the completion of service
    • Or as otherwise stated in the estimate
  • Accepted payment methods:
    • [Insert: Card, Cash, Shopify Payments, etc.]

4. Cancellation & Rescheduling Policy

  • Customers may cancel or reschedule with at least 48 hours notice.
  • Late Cancellations (within 48 hours of appointment):
    • Deposit will be forfeited
  • On-Time Cancellations (more than 48 hours notice):
    • Deposit will be converted into a credit
    • Credit can be applied to any division of Apex Performance Garage

5. No-Show Policy

  • Failure to be present or provide access to the vehicle at the scheduled time will be considered a no-show.
  • No-shows result in:
    • Immediate forfeiture of deposit
    • Possible refusal of future bookings at Apex’s discretion

6. Service Limitations (Mobile Mechanic)

Mobile services are subject to certain limitations. Apex reserves the right to:

  • Decline or reschedule services that:
    • Require lifts, heavy machinery, or shop-grade equipment
    • Present safety hazards
    • Cannot be completed in a mobile setting

In such cases, customers may be referred to:

  • Our shop-based services (Phase 2)
  • Or an approved partner location

7. Parts & Materials

  • Customers will be informed of required parts prior to service.
  • Parts may be:
    • Supplied by Apex
    • Or approved if provided by the customer

Important:

  • Apex is not responsible for failure of customer-supplied parts
  • Additional labor charges may apply if incorrect parts are provided

8. Estimates & Pricing

  • All estimates are based on initial information provided
  • Final pricing may vary if:
    • Additional issues are discovered during service
    • Parts or labor requirements change

Customer approval will be obtained before proceeding with additional work whenever possible.

9. Customer Responsibilities

By booking, you agree to:

  • Provide accurate vehicle and issue information
  • Ensure safe and legal access to the vehicle
  • Be present or available during service window
  • Ensure the service location allows work to be performed safely

10. Liability Disclaimer

  • Apex Performance Garage is not responsible for:
    • Pre-existing damage
    • Hidden mechanical issues not disclosed or visible during initial inspection
    • Delays due to parts availability or external factors
  • Services are performed with professional care, but no guarantees are made beyond standard workmanship expectations unless explicitly stated

11. Warranty Disclaimer

  • Any warranties on services or parts will be:
    • Clearly stated on invoice (if applicable)
  • No warranty applies to:
    • Customer-supplied parts
    • Pre-existing or unrelated mechanical issues

12. Right to Refuse Service

Apex reserves the right to refuse or cancel service if:

  • Safety concerns arise
  • Customer behavior is inappropriate
  • Service conditions are unsuitable
  • Required deposit is not paid

13. Communication

  • All official communication will be conducted via:
    • Email
    • Phone
    • Booking platform notifications

Customers are responsible for checking communications regarding their appointment.

14. Modifications to Terms

Apex Performance Garage reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on the website.

15. Agreement

By submitting a booking, you acknowledge that you have:

  • Read
  • Understood
  • Agreed to these Terms & Conditions